Terms & Conditions


Welcome to Jachai.com Ltd, a unique online marketplace owned and operated by Jachai.com Ltd a company incorporated under the Companies Act, 1994 with its registered office 69/E, Greenroad, Panthapath, Kalabagan, Dhaka-1205, and corporate office at House#26, Block: C, Road#7,Niketon, Gulshan,Dhaka, Bangladesh(E-Trade Licence Number: TRAD/DSCC/001871/2020 and Certificate of Incorporate number: C-161264/2020 ), hereinafter referred to as "we", "us" or "Jachai.com Ltd ". Jachai.com Ltd is an online marketplace connecting people around the world to make, buy to quality goods. We are so glad that you're here. Make yourself comfortable and have a good time, but please follow our terms and conditions stated herein below at all times:

Accepting the terms and conditions of the User Agreement

This document which we officially call our User Agreement is a legally binding contract between you and Jachai.com Ltd . The terms and conditions of this User Agreement ("Terms and Conditions") set out your rights, obligations, and responsibilities when you use Jachai.com Ltd pattern by Jachai.com Ltd, along with its related sub-domains, sites, mobile app, services, and tools (the "Site/Services"), so please read this document carefully. By using the Site, you hereby accept these Terms and Conditions (including the linked information herein) and represent that you agree to comply with the Terms and Conditions of this User Agreement. This User Agreement is deemed effective immediately upon your use of the Site which signifies your acceptance of these Terms and Conditions of this User Agreement. If you do not agree to be bound by this User Agreement please do not access, register with, or use this Site.


To access certain services offered by the platform you'll need to create an account with Jachai.com Ltd to use our Site and Services by providing personal information to complete the creation of an account. Here are a few rules about accounts with metro:
You must be 20 years or older to use our Services. Minors under the age of 18 and at least 13 years of age are only permitted to use our Services through an account owned by a parent or legal guardian with their appropriate permission and under their direct supervision. Children under 13 years are not permitted to use Jachai.com Ltd or its Services. You are solely and personally responsible for any account activity(s) conducted by a minor on your account.
Provide accurate information about yourself. It's prohibited to use false information or impersonate another person or company through your account.
You shall not use language that is offensive, vulgar, infringes someone's intellectual property rights, or otherwise violate the Terms and Conditions of User Agreement
You're solely responsible for any activity on your account. If you're sharing an account with other people, then the person whose financial information is on the account will ultimately be responsible for all activity(s). If you're registering as a business entity, you guarantee that you have the authority to agree to the Terms and Conditions on behalf of the business. Also, your accounts are not transferable. As we mentioned above, you're solely responsible for any activity on your account, so it's important to keep your account password secure at all times.
No person or business entity may register as a member of the Site more than once at a time.
This User Agreement does not create any agency, partnership, joint venture, employment, or franchisee relationship between you and Jachai.com Ltd.
Under this agreement at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or because of such request or invalidation.


Anything that you submit to the Site ("Your Submission") or any content that you post using our Site and services shall be your content at all times ("Your Content"). We don't make any claim to Your Content or Submission, which includes anything you post using our Services (like shop names, profile pictures, listing photos, listing descriptions, reviews, comments, videos, usernames, etc.).
You understand that you are solely responsible for Your Content. You represent that you have all the necessary rights to Your Content and that you're not infringing or violating any third party's rights by posting it.
By posting Your Content through our Site, you grant Jachai.com Ltd a license to use it. We don't claim any ownership of Your Content, but we have your permission to use the same to help Jachai.com Ltd function and grow.
By posting Your Content, you grant Jachai.com Ltd a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content. This allows us to provide the services and to promote Jachai.com Ltd, your Jachai.com Ltd shop, or the services in general, in any formats and through any channels, including across any Jachai.com Ltd services, our partners, or third-party website or advertising medium. You agree not to assert any moral rights or rights of publicity against us for using Your Content. You also recognize our legitimate interest in using it, following the scope of this license, to the extent Your Content contains any personal information. Consider these examples:

1. if you upload a photo of a listing on your Jachai.com Ltd shop, we have permission to display it to buyers, and we can resize it so it looks good to a buyer using our mobile app; if you post a description in Bangla, we can translate it into English so a buyer in abroad can learn the story behind your item; and if you post a beautiful photo of your latest handmade necklace, we can feature it on our homepage, in one of our blogs or even on a billboard to help promote your business and as well as Jachai.com Ltd's
2. There are certain types of content we don't want to be posted on the Site (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive as per the social context of Bangladesh and against the law of Bangladesh or any part of our User Agreement as well. You also agree not to post any content that is false and misleading or uses the Site in a manner that is fraudulent or deceptive
3. We may at any time in our sole and absolute discretion, request that you update your Personal Data or we reserve the right to invalidate the account or related details forthwith without giving any reason or prior notice and we shall not be liable or responsible in any manner for any losses suffered by or caused by you or arising out of or in connection with or because of such request or invalidation if any
4. Personal Data, defined as any information relating to an identified or identifiable natural person, shall be considered Confidential Information and afforded all of the protections outlined in these terms and conditions. In addition to and without limiting the terms generally applicable to Confidential Information, the parties agree that each shall process, apply, view, and use Personal Data only to the extent necessary to perform under this Order. Neither party shall transfer or otherwise allow the use of Personal Data of the other party unless expressly instructed or authorized by the other party. Both parties shall comply with applicable laws and best practices relating to data privacy and data security.
5. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any of Your Submission and Your Content. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.


We know your personal information is important to you, so it's important to us as well. Our Privacy Policy details how your information is used when you use our Services. By using our Services, you're also agreeing that we can process your information in the ways set out in the Privacy Policy, visit the "Privacy Policy" section.


Each Party shall keep in confidence the Confidential Information, using at least the same degree of care as it uses for its confidential information of a similar nature, but in no event, less than reasonable care; and shall not make any use of the Confidential Information other than for this Agreement.


You agree, understand, and acknowledge that the Site is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the Site or a payment gateway as made available to you by an independent service provider except any service provider operated by Jachai.com Ltd. Accordingly, the contract of sale of products on the Site shall be a strictly bipartite contract between you and the sellers on our Site while the payment processing occurs between you, the service provider, and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service provider as listed on our Site.


We will do our utmost to ensure that access to the Site is consistently available and is uninterrupted and error-free. However, due to the nature of the internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction. And any such situation that is caused by external forces will be notified to the customers with probable restoration time.


We grant you a limited, non-exclusive, non-transferable, and revocable license to use our site and services - subject to the Terms and the following restrictions in particular:
Don't Use Our Site and Services to break the law. You agree that you will not violate any laws in connection with your use of the Site/Services. This includes any local and international laws that may apply to you.
Content provided on this site is solely for informational purposes. Product representations including price, available stock, features, add-ons, and any other details as expressed on this site are the responsibility of the vendors displaying them or sharing with us and are not guaranteed as completely accurate by us. Submissions or opinions expressed on this Site are those of the individual(s) posting such content and may not reflect our opinions.
We grant you a limited license to access and make personal use of this Site, but not to download (excluding page caches) or modify the Site or any portion f it in any manner. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents, any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other text utilizing our name or trademark without our express written consent, as applicable. Any unauthorized use terminates the permission or license granted by us to you for access to the Site with no prior notice. You may not use our logo or other proprietary graphic or trademark as part of an external link for commercial or other purposes without our express written consent, as may be applicable.
You are responsible for paying all fees that you owe to Jachai.com Ltd . Except as set forth below, you are also solely responsible for collecting and/or paying any applicable taxes and VAT for any purchases or sales you make through our Site.
You agree not to interfere with or try to disrupt our Services, for example by distributing a virus or other harmful computer code
The name "Jachai.com Ltd " and the other Jachai.com Ltd marks, phrases, logos, and designs that we use in connection with our Services, are trademarks, service marks, or trade dress of Jachai.com Ltd in the other countries in the world.
We love your suggestions and ideas! They can help us improve your experience and our Services. Any unsolicited ideas or other materials you submit to Jachai.com Ltd (not including Your Content or items you sell through our Services) are considered non-confidential and non-proprietary to you. You grant us a non-exclusive, rldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you
You agree and undertake not to perform restricted activities listed within this section:

1. Refusal to comply with the Terms and Conditions described herein or any other guidelines and policies related to the use of the Site is available on the Site at all times.
2. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity
3. Use the Site for illegal purposes
4. Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site and Services.
5. Interfere with another's utilization and enjoyment of the Site; Post, promote, or transmit through the Site any prohibited materials deemed illegal by The People's Republic of Bangladesh
6. Use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code, or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another Customer's computer or mobile device or the Site and use the Site other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards, and any other applicable laws.

Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.


Any usage on the website in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged, or impaired in any way is highly discouraged. You must not engage in cities that could harm or potentially harm the Site, its employees, officers, representatives, stakeholders, or any other party directly or indirectly associated with the access to it to be interrupted, damaged, or impaired in any way. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the Site for lawful purposes only. You are strictly prohibited from using the Site:

1. for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
2. to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred, or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties, or relates to or promotes money laundering or gambling, or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
3. to use the Site for illegal purposes.
4. to cause annoyance, inconvenience, or needless anxiety
5. for any other purposes that are other than what is intended by us.


We list thousands of products for sale offered by numerous sellers on the Site and host multiple comments on listings, we can't be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, we operate on a "claim, review, and takedown" basis. If you believe that any content on the Site is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred, or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, ("objectionable content"), please notify us immediately by following by writing to us on support@metrobd.live We will make all practical endeavors to investigate and remove valid objectionable content complained about within a reasonable amount of time.

Please ensure to provide your name, address, contact information, and as many relevant details of the claim including name of objectionable content party, instances of objection, proof of objection amongst others. Please note that providing incomplete details renders your claim invalid and unusable for legal purposes.


We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to info@@metrobd.live and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide your name, address, contact, and as many relevant details of the claim including the name of infringing party, instances of infringement, proof of infringement amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered an offense and may be followed by legal proceedings.

We also respect a manufacturer's right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor, and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provide legal advice, nor share private information as protected by the law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist.


Our software includes any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with the Site (the "Software").

You may use the Software solely for purposes of enabling you to use and enjoy our services as permitted by the Terms and Conditions and any related applicable terms as available on the Site. You may not incorporate any portion of the Software into your programs or compile any portion of it in combination with your programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. You may not use the Software for any illegal purpose. We may cease providing you service and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or across the Site. Additional third-party terms contained within the Site or distributed as such that are specifically identified in related documentation may apply and will govern the use of such software in the event of a conflict with these Terms and Conditions. All software used in any of our services is our property and/or our affiliates or its software suppliers and protected by the laws of Bangladesh including but not limited to any other applicable copyright laws.

When you use the Site, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third-party services may be subject to separate policies, terms of use, and fees of these third parties.

You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with our software whether in whole or in part or create any derivative works from or of the Software.

To keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.


The Sites may contain links to third-party websites ("Other Sites") that are not under Jachai.com Ltd's control. Jachai.com Ltd makes no claim and accepts no responsibility regarding the quality, nature, or reliability of the Other Sites that are accessible by hyperlinks from the Sites or link to the Sites. Jachai.com Ltd provides these links to you as a convenience and the inclusion of any link does not imply endorsement by Jachai.com Ltd of Other Sites or any association with the operators of such Other Sites. You are responsible for viewing and abiding by the privacy statements and terms of use posted at any third-party site.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are neither responsible for examining or evaluating the content or accuracy nor do we warrant any liability for third-party materials, website content, services, or any other materials from third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.


Occasionally there may be information on our website or some Services containing typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information, on our or any related website, is inaccurate at any time without prior knowledge (including after you have submitted your order or concern).

We undertake no obligation to update, amend or clarify information on our or on any related website, including without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or, on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.

We further expressly disclaim any warranties or representations (express or implied) respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance merchantability, fitness for a particular purpose, or legality of the products listed or d or transacted or the content (including product or pricing information and/or specifications) on the Site. While we have taken precautions to avoid inaccurate content, this Site, all content, information (including the price of products), software, products, services, and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Site. At no time shall any right, title, or interest in the products sold through or displayed on the Site vest with us nor shall Jachai.com Ltd have any obligations or liabilities in respect of any transactions on the Site.

We shall neither be liable or responsible for any actions or inactions of any other service provider as listed on our Site which includes but is not limited to payment providers, installment offerings, warranty services amongst others.


All prices are listed in BDT (Bangladesh Taka) and are inclusive of VAT. All the products are listed on the Site by the seller that is selling the product or service. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease or increase between the time you place it in your basket and the time you purchase it.

Availability and pricing of all items are subject to availability. Jachai.com Ltd will inform you as soon as possible if the product(s) and services you have ordered are not available. If not, then Customer Care will offer similar alternatives. As part of visiting and/or purchasing anything from Jachai.com Ltd, you warrant to agree to understand that due to the nature of the business, availability may change even after an order has been placed. In an event where the product is no longer available, Customer Care will offer alternatives or the option to cancel your order wholly.

All prices are subject to change without notification, and while every effort is made to ensure the accuracy of the prices displayed on Jachai.com Ltd, they are not guaranteed to be accurate. If any price is different from that displayed, we will inform you before dispatching the order and you will have the option of continuing with the order or not. We reserve the right at any time to modify or discontinue any Service (or any part or content thereof) without notice at any time. We shall not be liable to any customer or any third-party for any modification, price change, suspension, or discontinuance of the Service.

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel an order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order.

To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.


Products are available exclusively online through Jachai.com Ltd . These products or services may have limited quantities and are subject to return or exchange only according to our Return and Replacement Policy.

Jachai.com Ltd has made every reasonable effort to be as accurate as possible in displaying the product in its original color and accurate model. However, due to your device's display settings, technical issues, and differences in display, variations may come to the product's color or size. Hence, Jachai.com Ltd cannot guarantee that the physical product will look exactly like the display image. If a product from Jachai.com Ltd is not as described, your sole remedy is to return it unused by fulfilling all the conditions as per our Return and Replacement Policy.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer, at any time. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.


We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting you through the phone number or e-mail provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

As a visitor or a customer, you agree to provide current, complete, and accurate account information for all purchases made at our store. You also agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

Each user accounts must be created under one distinctive registered Cell Phone number, and email address of the user. Multiple accounts cannot be created under the same information as mentioned. In such an event the user cannot avail more than once of any of the offers, deals, discount coupons, or Gift Coupons during campaigns or other occasional sales.


During placing the order, the customer can see the tentative delivery timeline with the product description. Also, after placing the order, Customer Support will inform the customer of the delivery timeline if required.

Jachai.com Ltd will ensure delivery timeline given by government authority which is 5 working days for inside city and 10 working days for the outside city.

Due to any natural cause or any other issues, if delivery is delayed, Jachai.com Ltd customer support will inform the customer through phone calls and/or SMS.


A customer can cancel his/her order at any period before Jachai.com Ltd has handed over the goods/shipment to the courier for delivery, in which case, the full amount worth of the order will be refunded within 10 working days or following the rules of the Government of Bangladesh or Bangladesh Bank. After the delivery to the customer, the order cannot be canceled. Please check the refund, return/replacement policy in the "Return and Refund" section.

A fter an order is canceled and customer wants to return or replace the product, Jachai.com Ltd will collect the canceled product or replace the canceled product with a new one within 5 working days inside the city and 10 working days outside the city

Jachai.com Ltd promises to deliver quality and authentic products to its customers. Therefore, Jachai.com Ltd always runs Quality Control checks after receiving the ordered product from the authorized vendors. Jachai.com Ltd reserves all rights to cancel any order of the customer after finding any quality issue from Quality Control checks of the ordered product, as we aim to give our customers the best online shopping experience

Jachai.com Ltd also reserves all rights to cancel any order if the ordered product is unavailable or if it is out-of-stock. Product unavailability cannot be predetermined or predicted by the website, whether it is due to unavoidable inventory management issues, website management issues, vendor stock update issues, or any other unpredictable reason.


Promotional Vouchers or Coupons can be redeemed on our website, as full or part payment of products from our website within the given timeline.

Refund Vouchers or Coupons cannot be used from different accounts.

Promotional Voucher or Coupon is not replaceable if expired.

Each issued Promotional voucher (App voucher and new customer voucher) will be valid for use by a customer only once or times specified by the conditions given by Jachai.com Ltd as per its campaign policy.

Multiple usages of Promotional Voucher or Coupon changing the identity is illegal.

Promotional Voucher or Coupon is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.

Promotional Vouchers or Coupons may not be valid during the sale or in conjunction with any special promotion.

Promotional Voucher or Coupon will work only if the minimum purchase amount and other conditions are met.

Jachai.com Ltd reserves the right to vary or terminate the operation of any Promotional Voucher or Coupon at any time without any prior notice.

Jachai.com Ltd shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation, or withdrawal of any Voucher or any failure or inability of a customer to use a Promotional Voucher or Coupon for any reason.

A promotional Voucher or Coupon is not replaceable if it expired.


When you use a voucher, you warrant to Jachai.com Ltd that you are the duly authorized recipient of the voucher and that you are using it in good faith.

If you redeem, attempt to redeem, or encourage the redemption of the voucher to obtain discounts to which you are not entitled you may be committing a civil or criminal offense

If we reasonably believe that any voucher is being used unlawfully or illegally, we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation. Jachai.com Ltd reserves the right to take any further action it deems appropriate in such instances.


Counterfeit follow the regular complaint lodging process and wait for verification of Jachai.com Ltd customer support team. Upon successful verification, Jachai.com Ltd will arrange the Replacement/Return or Refund if required.


Reselling any products using this Site for any purposes is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him/her.


We will not be responsible for any business or personal losses (including but not limited to loss of revenue, contracts, anticipated savings, data, goodwill, or wasted v other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site.


We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be free from error obtained from the use of the service will be accurate or reliable. Users must understand that from time to time we may remove the service for indefinite periods or cancel the service at any time, without prior notice to you, under different circumstances.

You expressly agree that your use of, or inability to use the service is solely your risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Jachai.com Ltd , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, vendors, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

However, any use of the product that results in any injury, loss, or damage whether direct or indirect, will not make Jachai.com Ltd liable for providing servicing facilities provided that, such direct or indirect use and the results thereof, is not covered nor supported by the provisions under the products accompanying Warranty.


As a user of the website and the services therein, you agree to indemnify, defend and hold Jachai.com Ltd harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, vendors, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or any documents they incorporate by reference or your violation of any law or the rights of a third-party.


The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof as may be deemed fit).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


If you find yourself in a dispute with another user of Jachai.com Ltd's Services or a third party or seller of goods/ products, we encourage you to contact the other party or Sellers and try to resolve the dispute amicably.

Release of Jachai.com Ltd: You release Jachai.com Ltd from any claims, demands, and damages arising out of disputes with other users or sellers or any third parties.


Any dispute arising out of this Agreement, the User shall notify the Jachai.com Ltd through sending a mail to the support team or sending a written notice to the registered office. Any dispute in connection with this Agreement shall be solved through friendly negotiation by both Parties within 30 days of the notification of such dispute or difference. In the event of failure to solve any such disputes within 30 days from the date of the notice, the matter shall be referred to and finally resolved by arbitration administered by the Arbitration Act 2001 of Bangladesh. The Arbitration shall be conducted by a sole arbitrator and the place of arbitration shall be in Dhaka. The language of the arbitration proceedings shall generally be in English unless otherwise agreed by the parties. The decision of the Arbitration shall be final and binding on the parties hereto. Each Party shall bear its costs, charges of such arbitration.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed and interpreted following the applicable laws governing e-commerce in Bangladesh. Any actionable legal claim or proceedings arising out of, or in connection to this website, must be brought within the jurisdiction of a competent Court in Bangladesh.


You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any applicable taxes as per the prevailing law


You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


For more information regarding the Terms of Service or if you have any queries or concerns you can Contact Us or for any questions about the Terms of Service should be sent to us at support@jachai.com..


Jachai Global trade gives buyers and sellers access to new markets. As a seller, you have the ability to take your brand global. Customers gain by having access to a large selection of high-quality and reasonably priced goods and services. It is one of the biggest B2B marketplaces on the globe and was created for businesses with an interest in either global sourcing, worldwide selling, or both.

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